DTE Energy Sr Analyst Cust Srvc Business Support in Detroit, Michigan

Job Description

Sr Analyst Cust Srvc Business Support-11290

The future is bright at DTE Energy! We are the largest electric and gas utility in Michigan with an aspiration to be the best-operated energy company in North America. We are a Fortune 500 company headquartered in Detroit, Michigan with businesses in 26 different states.

DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.

We care for our employees and prioritize their health and safety first. Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

· Gallup Great Workplace Award for 5 consecutive years

· 7th on Indeed’s annual “50 Best Places to Work” award

· Metropolitan Detroit’s 101 Best and Brightest Companies to work For

· J.D. Power Customer Satisfaction Award

· Professional Women’s Magazine/Black EOE Journal “Best of the Best”

· Computerworld’s 100 Best Places to Work in IT

· Best Employers for a Healthy Lifestyle Gold Award

· Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.


Job Summary:

Responsible for providing intermediate data and metrics reporting and analytical support to Customer Service leadership which includes interfacing with cross-functional leaders, coworkers, and customers in order to understand objective data requests and meet their needs using new and established modeling tools, computer-based applications, digital technology, and proven business models. In addition, partner with the continuous improvement organization, documenting business processes and identifying related training needs is a part of the role. Span of control (0) – this is an individual contributor role.

Key Accountabilities:

-Work as team member and utilizes team building skills on multiple teams. Support multiple internal clients. May be required to lead a team or project.

-Assist in creating and maintaining project work plans and managing budgets along with providing planning and time estimates for assignments.

-Define and document client requirements, training needs and supporting business cases.

-Provide assistance and participates in formal and informal presentations.

-Gather information, analyze, design, recommend and implement solutions in area of responsibility, which includes identifying and utilizing appropriate tools.

  • Works under minimal supervision and is self-directed.

-Assists in driving overall continuous improvement philosophy and methodology that results in a continuous improvement culture with Customer Service.



-Bachelor's degree required, preferably in a Business or Technology discipline, and four years of prior experience performing similar responsibilities.

-Course work of a quantitative nature preferred.

-Proficiency in Excel and PowerPoint.

-Demonstrated ability to work as a team member, support multiple clients and may be required to lead projects/teams.

-Communicates effectively. Ability to influence and build relationships to foster a positive work environment and participate as a team member within the organization.

-Demonstrated strong analytical and problem solving skills and ability to recommend and participate in solution implementation.

Job: Customer Service & Meter Reading

Title: Sr Analyst Cust Srvc Business Support

Primary Location: Michigan-Detroit

Requisition ID: 11290