DTE Energy Support Specialist - New Markets in Grand Rapids, Michigan

Job Description

Support Specialist - New Markets-10955

The future is bright at DTE Energy! We are the largest electric and gas utility in Michigan with an aspiration to be the best-operated energy company in North America. We are a Fortune 500 company headquartered in Detroit, Michigan with businesses in 26 different states.

DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.

We care for our employees and prioritize their health and safety first. Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

· Gallup Great Workplace Award for 5 consecutive years

· 7th on Indeed’s annual “50 Best Places to Work” award

· Metropolitan Detroit’s 101 Best and Brightest Companies to work For

· J.D. Power Customer Satisfaction Award

· Professional Women’s Magazine/Black EOE Journal “Best of the Best”

· Computerworld’s 100 Best Places to Work in IT

· Best Employers for a Healthy Lifestyle Gold Award

· Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.


Please Apply No Later Than: March 21, 2018


Location: Kentwood

Organization: Gas Residential Sales


Reporting to the Supervisor of the team, the Support Specialist will serve as the New Markets team support representative. Provides office, administrative and basic technical support services requiring a general working knowledge of New Markets and the New Customer Attachment policies, processes and computerized applications. Acts as New Markets customer advocate by proactively gathering required information, answering inquiries and handling internal/external requests for information/assistance.

Provides a variety of services representing a combination of the following duties:

  • Provides administrative, basic technical support and status information to internal and external customers using current policies, processes, reports and systems to proactively gather and compile customer and/or project data. . Inputs data into company computer systems such as creating work requests for new attachments, projects, sites, customer accounts, sundries, meter event and other miscellaneous orders. Processes payments using customer billing and workload management systems.

  • Communicates to appropriate internal/external customers and maintains new natural gas connection requests files according to business process.

  • Provides support on various continuous improvement initiatives.

  • Coordinate maintenance of office equipment and maintain office supplies for the team.

  • This job is expected to identify problems as they occur, based on the immediate symptoms and to uncover related issues. The type of analysis most often required to solve problems encountered involves examining and analyzing information in accordance with existing principles and practices. Work may be occasionally reviewed. After each problem is identified, this job's role is to propose a solution (s) for the problem. For implementing solutions, this job has a significant role in identifying and assisting with problem resolution.

  • This job requires the exchange of factual information with employees and supervisors outside its own organizational unit. This job requires reporting findings to managers, supervisors, and employees inside its own organizational unit.

  • This job requires the exchange of factual information with city/state regulatory agencies, municipalities, other utilities and customers. This job gives advice/counsel to prospective customers, residential and commercial customers and vendors/suppliers/contractors.

  • This job requires occasional preparation of letters, proposals, reports (numerical/narrative), and work unit policies/ procedures. Additionally, this job requires daily preparation of form letters and internal/external memoranda.

  • The work flow is organized in such a manner where multiple tasks must be handled at one time; conflicting priorities are reviewed with supervisor and shifted to meet deadlines


  • Must have a high school diploma or equivalent.

  • The minimum prior job-related experience necessary to do this job is one year. To be fully proficient at least three years of prior job-related experience is necessary.

  • This job requires a working knowledge of filing, PC applications software (word processing,

spreadsheets, graphics, database managers, etc.) and secretarial/administrative. Additionally, this job requires an advanced knowledge of CRT/keyboard usage, data entry, internal/external customer service, and telephone skills.

  • Preferred – one year working knowledge of Maximo.

  • This job requires a working knowledge of complaint resolution and product knowledge. Additionally, this job requires an advanced knowledge of customer service.

Job: Sales & Marketing

Title: Support Specialist - New Markets

Primary Location: Michigan-Grand Rapids

Requisition ID: 10955